At Taiba Alliance, we prioritize the privacy and confidentiality of our members, pilgrims, and stakeholders. This Privacy Policy outlines how we collect, use, protect, and share personal information to ensure transparency and compliance with applicable laws and regulations. By engaging with our services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information:
1.1. Personal Information:
- Name, contact details, national ID/passport number, and other identification information of members and pilgrims.
- Financial details for transactions and membership contributions.
1.2. Service-Related Information:
- Travel schedules, service preferences, and feedback from pilgrims.
- Agency details, licenses, and certifications from member organizations.
1.3. Technical Information:
- IP addresses, browser types, and device details when accessing our online platforms.
2. How We Use Collected Information
2.1. For Service Delivery:
- To provide Hajj, Umrah, and other related services to pilgrims.
- To manage and coordinate member activities within the alliance.
2.2. For Operational Purposes:
- To improve service quality through data analysis and feedback.
- To communicate updates, notifications, and important announcements.
2.3. For Legal Compliance:
- To adhere to the regulations of the Saudi Arabian and Bangladeshi governments.
- To ensure compliance with alliance rules and guidelines.
3. Information Sharing
3.1. With Member Agencies:
- Limited personal information will be shared with member agencies as necessary for service coordination.
3.2. With Authorities:
- Information may be shared with governmental or regulatory authorities as required by law or for compliance purposes.
3.3. With Third-Party Service Providers:
- Trusted third-party providers may access information for operational needs, such as travel arrangements or IT support, under strict confidentiality agreements.
4. Data Protection Measures
4.1. Security Measures:
- All data is stored securely using encryption, firewalls, and access controls.
- Regular audits and updates are conducted to maintain the security of our systems.
4.2. Access Control:
- Only authorized personnel have access to sensitive information.
- Members and employees must follow strict confidentiality protocols.
4.3. Data Retention:
- Personal information is retained only for as long as necessary to fulfill its purpose or comply with legal requirements.
5. Rights of Individuals
5.1. Access and Correction:
- Individuals have the right to access and correct their personal information held by us.
5.2. Withdrawal of Consent:
- Individuals may withdraw their consent for data processing at any time, subject to legal or contractual limitations.
5.3. Deletion Requests:
- Individuals can request the deletion of their personal information unless retention is required for compliance or legal obligations.
6. Use of Technology
6.1. Cookies and Tracking:
- Our online platforms may use cookies and tracking tools to enhance user experience.
- Users can manage cookie preferences through their browser settings.
6.2. Data Storage:
- Data collected through our platforms is stored securely in compliance with international data protection standards.
7. Complaint Handling
If you have any concerns or complaints regarding your privacy or data usage, you can contact us directly at 01705405087. We will address your concerns promptly and transparently.
8. Updates to Privacy Policy
Taiba Alliance reserves the right to update this Privacy Policy as necessary to reflect changes in our operations, legal requirements, or industry practices. All updates will be communicated to members and stakeholders in a timely manner.
9. Contact Us
For any questions or concerns about this Privacy Policy or our data protection practices, please reach out to us at:
Taiba Alliance
25/25 Chaina Tower, Naya Paltan
Email: info@taibaalliance.com
Phone: 01705405087
